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Privacy Policy

naturemedies®
Website: naturemedies.com.au

Effective Date: May, 2026

At naturemedies®, your privacy is important to me. This Privacy Policy outlines how your personal information is collected, used, stored, and protected in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

  1. Collection of Personal Information

I may collect personal information that is necessary to provide you with my services, including but not limited to:

  • Full name
  • Contact details (phone number, email address)
  • Health information relevant to your consultation or treatment
  • Appointment and service history
  • Payment details (where applicable)

This information is collected directly from you when you:

  • Book an appointment
  • Complete forms (online or in person)
  • Communicate via phone, email, or website
  1. Use of Your Information

Your personal information is used to:

  • Provide services and treatments tailored to your needs
  • Manage bookings and appointments
  • Communicate with you regarding your care
  • Maintain accurate client records
  • Process payments
  • Comply with legal and regulatory obligations

I will only use your information for the purposes for which it was collected, or as otherwise required or permitted by law.

  1. Sensitive Information

As part of providing holistic health services, I may collect sensitive health information. This information is treated with the highest level of confidentiality and will only be used to support your care and wellbeing.

  1. Storage and Security

Your personal information is stored securely, whether in electronic or physical form. Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Only authorised access is permitted, and I take all reasonable precautions to ensure your data remains safe.

  1. Disclosure of Information

Your personal information will not be shared with third parties unless:

  • You have given your consent
  • It is required or authorised by law
  • It is necessary to prevent a serious threat to health or safety

I do not sell, rent, or trade your personal information.

  1. Website and Cookies

When you visit naturemedies.com.au, limited information may be collected automatically, such as browser type, pages visited, and general usage data. This helps improve website performance and user experience.

Cookies may be used to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

  1. Access and Correction

You have the right to request access to the personal information I hold about you and request corrections if necessary.

To do so, please contact me using the details below.

  1. Retention of Information

Client records are retained for the period required by law and professional standards. When no longer required, information is securely destroyed or de-identified.

  1. Contact and Complaints

If you have any questions, concerns, or complaints about your privacy or how your information is handled, please contact:

naturemedies®
Email: info@naturemedies.com.au
Phone: 0431 994 466

I take privacy concerns seriously and will respond promptly to any enquiries.

  1. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on the website.

By using my services or website, you acknowledge that you have read and understood this Privacy Policy.

naturemedies® – Supporting your wellbeing with care, respect, and confidentiality.